Some environment are very static, some are not.
Some are regulated and require strict procedures when deploying changes, some do not.
Some are operated in an controlled environment, some are not.
Fact is that time to recover from any problem is minimized drastically if you at least know who changed something, when it was changed and what was changed.
It is also a fact that if the same persons that define the changes needed, implement them in production –
shortcuts will be made in a stressed situation and that will eventually compromise service time of the environment.
We take on any aspect of change management at the level any environment would require or support.
For some customers we are part of their change advisory board and validate documentation from vendors, test deployments, plan service windows and make impact analysis.
For others we simply deploy changes to production and keep track of them.
Naturally you, as our customer, set the requirements, but we are happy to evaluate or make recommendation to your internal procedures.
At least when deploying changes to production and planning your service window you need to think about:
Type of change
- Minor change? Mayor change? Exceptance change?
- Application change? Datafix change? Optimization change?
Documentaion of changes
- Who, when and what are changed.
Impact of the change?
- Impact on satellite systems
Is downtime required?
- How long?
- How long will it take?
Call Blue Gecko today and learn how we can support your change management needs.